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Refund and Returns Policy – Official Website

Refund and Returns Policy

 

1. Overview

At Horizon Solutions Capital, we take pride in delivering high-quality digital products designed to help you manage your finances and investing strategies with confidence. Due to the nature of our products and the instant delivery format, we maintain a strict no-refund policy with certain exceptions outlined below.

2. Digital Product Delivery

All products purchased through our website are delivered digitally via email. Once your payment is successfully processed, you will receive an email containing a download link or file attachment to access your product. Please ensure that your email address is entered correctly during checkout to avoid delivery issues.

Our digital products are designed for immediate use—no shipping, no subscriptions, and no account setup required.

3. No Refund Policy

Because our products are digital and delivered instantly upon purchase, we do not offer refunds under normal circumstances. Once access has been granted to the product, the transaction is considered complete.

This policy is in place to protect the integrity of our intellectual property and prevent unauthorised use or distribution of our materials.

4. Issues with Your Order

If you experience any of the following issues, we encourage you to reach out to our support team within seven (7) days of your purchase:

  • You received the wrong product

  • The file is corrupted or won’t open

  • The product content does not match the product description

  • You did not receive the download email within 30 minutes of purchase

We will review your case and make every effort to resolve the issue. Depending on the nature of the problem, we may resend the correct product, provide an alternative format, or take other appropriate action to ensure your satisfaction.

5. How to Contact Support

For any refund-related inquiries or technical issues, please contact our support team at:
📧 support@horizonsolutionscapital.com

To help us resolve your issue quickly, please include your full name, email used during checkout, order details, and a brief description of the problem you’re experiencing.

6. Final Note

We value your trust and aim to deliver a smooth and reliable experience every time you purchase from Horizon Solutions Capital. While we cannot offer refunds on digital goods, we are committed to making things right if something goes wrong with your order.

Thank you for your understanding and support.